Return Policy

At NovaThing, your satisfaction is our top priority. If you're not fully satisfied with your purchase, you have 14 calendar days to return the item after receiving your order.

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🕒 Return Timeframe

You have 14 days from the date of delivery to notify us of your intention to return a product.

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📝 Eligibility Conditions

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned in its original packaging, including all accessories

• Show no signs of damage, wear, or misuse

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🚚 Return Shipping Costs

Return shipping costs are the customer’s responsibility, unless the return is due to our error or the product arrived defective.

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🔄 Exchange or Refund

Once we receive and inspect the returned item:

• A refund will be issued within 7 business days to your original payment method

• Or you may request an exchange (subject to availability)

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❌ Non-returnable Items

The following items cannot be returned:

• Customized or personalized products

• Gift cards

• Discounted or sale items (unless defective)

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📬 How to Return an Item

1. Email us  with your order number and reason for return

2. Wait for our return confirmation and instructions

3. Carefully pack the item and send it to the return address we provide

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📩 Contact

If you have any questions about our return policy, feel free to contact us: