FAQ

FAQ – NovaThing

🛒 How do I place an order?
Add items to your cart and follow the checkout steps on our website.

💳 What payment methods do you accept?
We accept credit/debit cards, PayPal, and Apple Pay / Google Pay (if available).

✏️ Can I modify or cancel my order?
Yes, if it hasn’t been shipped yet. Contact us as soon as possible

📦 What are the delivery times?
Delivery takes 2 to 7 business days, depending on the destination.

🌍 Do you ship internationally?
Yes, we ship to several countries. Shipping fees are shown at checkout.

📨 How can I track my order?
A tracking link will be sent to your email once your order is shipped.

🔁 Can I return a product?
Yes, within 14 days, if the item is unused and in its original packaging.

💰 When will I get my refund?
Within 7 business days after we receive and inspect the returned item.

🔧 Are your products covered by a warranty?
Yes, all products come with the legal warranty of conformity.

📩 How can I contact you?
Email us  We reply within 24–48 business hours.

👤 Do I need to create an account to order?
No, but having an account makes it easier to track your orders.

🔒 Is my personal data safe?
Yes. We protect your data according to GDPR. See our Privacy Policy for details.